Frequently asked questions

We opened on Sunday 13 September 2026.

Reservations are taken on Booking.com.

Rates vary by date and plan. Please check them on Booking.com.

We are sorry — we do not take provisional bookings.

Bookings made on Booking.com follow the cancellation policy shown on Booking.com. For bookings made on our official site: free up to 8 days before check-in; 50% of the room rate (tax included) from 7 days before to the day before; 100% on the day of check-in and for no-shows. Changes to numbers, rooms or dates are treated the same way.

We are sorry — we do not accept guests under 12 years of age.

Deluxe sleeps up to four, Superior up to three, and Standard up to two.

There is no television in the rooms. It is how we keep the house quiet.

Every room has a toilet, a shower and a refrigerator.

The whole property, indoors and out, is non-smoking except in the designated area.

There are four private baths of 100% natural hot spring, flowing 24 hours a day in the house — Haru, Natsu, Aki and Huyu. They are open 24 hours and need no reservation.

All four baths are fed straight from the source. The source is Bandaiko, and the water is an acidic hydrogen–sulfate / chloride spring (hypotonic, acidic, high-temperature). Please see the hot spring page.

There is. The sauna in the house is called Base Sauna — a proper Finnish sauna, reserved for your group alone. Please see the sauna page.

Stays are limited to guests aged 12 and over, so the baths and sauna are also for guests aged 12 and over.

It is reserved for your group alone. It takes up to three guests.

JPY 2,000 for 50 minutes, and it is entirely private. That price is for up to two guests; from the third guest, JPY 500 per person is added. Each sauna guest receives one bath towel and one bottle of water (500 ml). We hand you the sauna key when you use it; afterwards, please return the towels together with the key to the front desk.

It can be used from 15:00, after check-in, until 22:00. Let us know your preferred time in advance, or ask at the front desk at or after check-in.

There is a cold bath, filled with Kusatsu’s cold water. It is around 15–20 °C, varying with the season. There is a bench to rest on.

It is set to 100 °C; the actual temperature in the room is around 90 °C.

Yes — you can pour water over the stones yourself. Please use only the water provided in the sauna room.

Each sauna guest receives one bath towel and one bottle of water (500 ml). We hand you the sauna key when you use it; afterwards, please return the towels together with the key to the front desk. We do not lend sauna hats or other sauna items. A yukata is provided in the room.

Using the sauna or bathing after drinking is genuinely dangerous, so please do not. The same goes for when you are unwell.

All stays include breakfast; there is no room-only plan. If you choose not to have breakfast, the rate is not reduced.

Breakfast is the only meal we serve. For dinner, please enjoy the restaurants in Kusatsu. Drinks are available at the bar counter.

Meals are for guests staying with us only.

You choose one of two sets. A galette complète set — ham, cheese and egg folded into a galette, with a salad — or a forest salad set: a salad topped with mushrooms, bacon and sausage, with açorda alentejana, a Portuguese soup of bread, onion and egg, served in an egg baker. Both come with yoghurt and granola.

From 7:45 to 9:15. Please come to the dining room by 8:45 at the latest.

Choose one of coffee, tea, orange juice or apple juice. Coffee refills are free.

We cannot cater for severe food allergies, but for other allergies and foods you would rather avoid we will do what we can. Please let us know at least two days before your stay.

Yes — free parking, with 8 spaces for standard cars. Please collect a parking permit at the front desk and park in the space with the number you are given. Spaces are limited, so please bear with us if the car park is full.

Kusatsu is high in the mountains, and there is snow and ice in winter. If you are coming by car, please bring winter tyres or chains.

By train: from Ueno Station, the JR limited express Kusatsu-Shima to Naganohara-Kusatsuguchi Station takes about 2 hours 30 minutes, then the JR Bus Kanto bus to Kusatsu Onsen Bus Terminal about 25 minutes. By highway bus: the JR Bus Kanto “Yumeguri” bus from Busta Shinjuku or Tokyo Station takes about 4 hours, with no changes. From the bus terminal it is about 12 minutes on foot (about 900 m) to the house.

We do not offer a regular pick-up service. It is about 12 minutes on foot (about 900 m) from Kusatsu Onsen Bus Terminal. As part of our opening campaign, a ride between the bus terminal and the house is one of the stay benefits you can choose (see News).